36 min listen
The best and worst of client-agency relationships, with Gareth Turner
The best and worst of client-agency relationships, with Gareth Turner
ratings:
Length:
45 minutes
Released:
Jul 26, 2022
Format:
Podcast episode
Description
Welcome to episode 67. You're in for a treat as I chatted to a very experienced marketer, Gareth Turner, who's been an agency client for much of his career.
He shares his own experience of being on the client side. He has also carried out a study of the best and worst client-agency relationships, and how to improve them, and he's published the results in a white paper. During our chat, we talked through the findings of this report. Whether you're in marketing on the client side or managing the relationship on the agency side, you're going to benefit from the insights he shares.
If you're working in agency account management, and you'd like to get some formal training in how to offer the highest level of value to your clients, so you not only retain your client relationships, but grow your accounts, then visit my website at https://www.accountmanagementskills.com/training, and check out my Account Accelerator programme. You can also connect with me on LinkedIn: https://www.linkedin.com/in/jennyplant
He shares his own experience of being on the client side. He has also carried out a study of the best and worst client-agency relationships, and how to improve them, and he's published the results in a white paper. During our chat, we talked through the findings of this report. Whether you're in marketing on the client side or managing the relationship on the agency side, you're going to benefit from the insights he shares.
If you're working in agency account management, and you'd like to get some formal training in how to offer the highest level of value to your clients, so you not only retain your client relationships, but grow your accounts, then visit my website at https://www.accountmanagementskills.com/training, and check out my Account Accelerator programme. You can also connect with me on LinkedIn: https://www.linkedin.com/in/jennyplant
Released:
Jul 26, 2022
Format:
Podcast episode
Titles in the series (100)
What your agency clients really want, with Kate Whittaker: In my first episode I'm delighted to be chatting to Kate Whittaker, Head of Corporate Communications at DUAL International. As a marketing client, Kate Whittaker has 30 years experience managing agency relationships so is very well placed to give her perspective on what agency account managers could be doing to win their clients over. In this episode we cover: 1. How Kate selects her agencies and what she suggests you do if you're considering cold calling prospective clients 2. The qualities she looks for in a potential agency partner 3. Examples of where agency account managers have won her over and built her trust as well as where agencies get client management wrong 4. Some advice for how agencies can present additional ideas during the course of working on another project 5. Why you need to be asking your clients for more referrals 6. Her tips for how to position yourself as more of a trusted advisor 7. What's changed fo by Creative Agency Account Manager Podcast