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    Cheryl Paarwater - Call-Lab BPO - Confidence in South Africa BPO

    Cheryl Paarwater - Call-Lab BPO - Confidence in South Africa BPO

    FromCX Files

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    Cheryl Paarwater - Call-Lab BPO - Confidence in South Africa BPO

    FromCX Files

    ratings:
    Length:
    26 minutes
    Released:
    Sep 7, 2023
    Format:
    Podcast episode

    Description

    Cheryl Paarwater is the founder and Managing Director of Call Lab BPO - based in Cape Town, South Africa. Cape Town faced a recent wave of violence during a series of taxi strikes. Peter called Cheryl to find out what's really happening and why we should still have confidence in CX services from South Africa. https://www.linkedin.com/in/cheryl-paarwater/ https://call-lab.com/ https://www.bbc.com/news/world-africa-66445019    
    Released:
    Sep 7, 2023
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.