27 min listen
EP053: Reindeer, Jingle Bells, and Santa Claus!
FromExperience This!
ratings:
Length:
24 minutes
Released:
Dec 18, 2018
Format:
Podcast episode
Description
Enjoy the “Christmas carol” versions of a call center agent best practices, the downside of a new website, the value of customers, the importance of keeping customers, the impending arrival of AI bots, twelve things to fix in the new year, and a holiday wish for listeners of the show. Bite-Sized Delight From the Episode: • Randy the Call Center Agent (Rudolph the Red Nosed Reindeer) • Navigating Your New Homepage (Winter Wonderland) • Customers! (Jingle Bells) • Keep the Customers (Deck the Halls) • AI Bots are Comin’ to Town (Santa Claus is Comin’ to Town) • The Twelve Fixes for the New Year (Twelve Days of Christmas) • We Thank You for Always Listening (We Wish You a Merry Christmas) Are You Looking for Things We Referenced? • “Twelve Days of Christmas” – Straight No Chaser Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!
Released:
Dec 18, 2018
Format:
Podcast episode
Titles in the series (100)
EP009: Notepads, Foreign Languages, and Cool Kicks!: Make sure your remarkable customer experience is memorable for the right reasons, whether you're running a diner or an insurance company. Bite-Sized Delight From the Episode: Customer demand for personalized products and experiences is increasing,... by Experience This!