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    Steve Gush - Sitel Group - Digital CX Now And In 2022

    Steve Gush - Sitel Group - Digital CX Now And In 2022

    FromCX Files

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    Steve Gush - Sitel Group - Digital CX Now And In 2022

    FromCX Files

    ratings:
    Length:
    21 minutes
    Released:
    Dec 2, 2021
    Format:
    Podcast episode

    Description

    Steve Gush is the head of EXP+ solutions EMEA at Sitel. He is based in Edinburgh, Scotland. EXP+ is the digital solutions division of Sitel so in this episode Steve talks about how digital CX is changing customer interactions, agent support, and why we might all be interacting with brands using the metaverse in future! https://www.linkedin.com/in/steve-gush-92a5033/ https://www.sitel.com/
    Released:
    Dec 2, 2021
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.