When you're designing products for people, having empathy for those specific people (aka users) is critical. Yep, you know that, but how can you increase empathy for the users from the entire team, and stakeholders too? In this episode, Karen Reilly, UX Director at Iterate in Dublin, Ireland, shares insights and techniques inspired by her work in improv for developing more empathy, not only for users but within our teams as well. Karen is an expert both at creating user-centered products, and at improv, not to mention being an advocate for cows who do yoga. You’ll get great ideas for all of those things after listening in on this fun and insightful episode of UX Cake. Support this show http://supporter.acast.com/uxcake. Our GDPR privacy policy was updated on August 8, 2022. Visit acast.com/privacy for more information.