Today on our show, we’re talking about connected products and services that perfect customer experience while driving new business value. More specifically, we’re starting with a focus on some very special members of our families: our pets. Recently, our team worked with Nestlé Purina to create an intelligent litter box system that collects and shares data about your cat’s health and wellness. Of course, this use case is just one prime example of using data and technology to improve everyday experiences and better our lives in the process. Joining us for this discussion and more today are Chiara Diana, Chief Design Officer at frog, Kristin Slater, Senior Manager, loT Products, Petivity at Nestlé Purina and Jeff Hebert, Global Head of Intelligent Products and Services in Intelligent Industry for Capgemini Invent and President of Synapse Product Development.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Learn more about the collaboration between frog and Nestlé Purina and the launch of Petivity. (https://www.frog.co/work/petivity-transforms-pet-care-with-ai)Read how to overcome the five challenges of the Connected World by Chiara Diana  on Business Leader here. (https://www.businessleader.co.uk/customer-centricity-connected-era-overcoming-five-common-challenges/)Listener note: we also filmed this conversation. Watch the full video and learn more about the Connected World at frog here. (https://www.frog.co/services/connected-world) Thanks to Steven Strange for this special episode's film/audio production (http://www.stevenstrange.com) and Richard Canham of Lizard Media for editing this podcast (http://www.lizardmedia.co.uk)