Tiger Tyagarajan is the CEO of Genpact, a global professional services firm with 100,000 employees that drives digital-led innovation and digitally-enabled intelligent operations for organizations around the world.   Prior to Genpact, Tiger worked for several well-known companies such as Unilever, Citibank, and GE. He was actually one of the industry leaders who pioneered a new global business model and transformed a division of GE into Genpact back in 2005.  Tiger serves on the Board of Catalyst, a global non-profit organization working with some of the world’s most powerful CEOs to help build workplaces that work for women. He also was one of the founding supporters of the U.S. chapter of the 30% Club, which is committed to gender balance on boards of directors and in senior management. He is an active member of the Fortune CEO Initiative, a forum for corporate leaders committed to addressing major social problems as part of their core business strategies. Just like organizations all over the world, Genpact has had to adjust to the new normal that we are facing with Covid-19. And with a team of 100,000 people all around the world, it is not a simple thing to do. As Tiger shares, when they first learned of Covid-19 there wasn’t a playbook that they could just look at and act on. Tiger and his team knew they had to do something and that time was of the essence, so perfection was not what they were aiming for. They knew they had to build something quickly, start using it, and then allow the team to improve it over time.  While the experience was stressful, there are a couple things that Tiger shares, that made a difference in the way Genpact reacted.  Leaders need to have North Stars  A practice that Tiger has put in place for himself, and one that he highly suggests for all leaders, is having a few North Stars in place that help guide you as a leader when making tough decisions. These are the values and the culture of your organization that you need to base all decisions on. And it is important for everyone in the organization to know what those values are, know what those North Stars are, so that everyone is on the same page.   Tiger says, “As long as you are clear about that, as long as everyone is clear about that, you have first of all an alignment, where everyone says-- that's the North Star, those are our values, that's our culture. And that therefore makes decision making easier and with speed. And second, you do your best to deliver whatever North Star you defined. So for us, the North Star for us was, we always pride ourselves on incredibly great service to our customers. And we think that's what makes us different. And that's what gets us new business and growth. And we also pride ourselves on being a great place to work for our employees. So therefore, right out of the gate, we said, we want to achieve two design principles in every decision. Number one, do the right thing for our employees-- protect their safety, and wellness-- and two make sure that we continue to find a way to deliver service to our clients because we quickly realized that a lot of the services we deliver, if you stopped delivering, our clients would suffer significantly, and the economy would suffer significantly. Whichever economy it serves. So we had to balance, in every decision, these two things, but it allowed us to take decisions that basically said, these are the two important things, everything else doesn't matter.” So what are your North Stars? What are the values inside your organization, what is the purpose or the mission of your company, and what culture are you trying to create? Figure these out and making decisions will be a lot easier.  What will work look like post Covid-19? Right now the way we work looks a lot different than it did even just 6 months ago. The question is, once we get past this, which will hopefully be sooner rather than later, but once we get past Covid-19 what will work look like? Will it be changed forever or