Vidya Ravichandran is President of Glowtouch Technologies, based in Louisville, Kentucky, US. GlowTouch is a strategic outsourcing partner, providing personalized contact center, business processing, and technology outsourcing solutions. In this episode, Vidya talks about the importance of Diversity and Inclusion in the CX industry. Why should CX companies pay attention to diversity and is more inclusion better for business? https://www.linkedin.com/in/vidya-ravichandran-53423b2/ https://www.linkedin.com/company/glowtouch-technologies/