21 min listen
A Conversation with NICE CXone CEO Paul Jarman
A Conversation with NICE CXone CEO Paul Jarman
ratings:
Length:
31 minutes
Released:
Aug 30, 2021
Format:
Podcast episode
Description
We had the privilege of talking to NICE CXone (inContact) CEO Paul Jarman on this episode of "Advice from a Call Center Geek!"In what will be one of our cornerstone episodes, we had the opportunity to get into the mind of a true CX leader and visionary.We talk about the state of AI, speech analytics, changing customer preference, the oncoming digital transformation, and where he sees the contact center and CX going in the next 5 to 10 years.The discussion also covered the story on how inContact was started as a seller of unified long distance in the late '90s, through the transition of becoming one of the first CCAAS companies, all the way through the merger with NICE and where the company is today.Very interesting discussion for any call center geek, great insights into where we are now, and where are going in the near future!Follow Tom: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Schedule time with me to talk about anything call center related:https://calendly.com/call_center_advice/15minLinkedin Group: https://www.linkedin.com/groups/9041993/Watch us: Advice from a Call Center Geek Youtube ChannelText Me: Text "Call Center Manager" to 814-247-0633Stories and Strategies for Public RelationsCommunication is in every facet of our daily business.Listen on: Apple Podcasts Spotify
Released:
Aug 30, 2021
Format:
Podcast episode
Titles in the series (100)
Hiring the BEST Call Center Associates for your Organization Based on Culture by Advice from a Call Center Geek!