SOOOOO, I was scolded by my staff about the title (not the content) of yesterday's episode on "10 Reasons why you Should NEVER Outsource Your Call Center". They said it sounded finite like you should outsource no matter what, if you listened to the episode you know that was not my intention...So to make peace with everyone, I have done an episode on "10 Reasons Why You SHOULD Outsource Your Call Center".I think (or hope), listening to these two episodes will give you a great baseline to do what is best for our organization.In this episode we talk about the benefits of outsourcing as it deals with:     Having Proper Infrastructure      How Outsourcing Helps with Scaling     Relieving the Pain of Hiring, Training, and Turnover     Having access to the Latest and Greatest TechnologyAnd much more...Blog Post Link: https://expiviausa.com/ten-reasons-you-should-outsource-your-call-center/ Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel