Learn about a restaurant designed to create an inclusive environment, the importance of creating user-friendly experiences for the elderly, and how the experience of health care is failing elderly patients. Bite-Sized Delight From the Episode: • An Atmosphere of Inclusion - Discover a restaurant that creates an inclusive experience for customers and employees of all types. • Make Experiences User-Friendly for Elderly Customers - Explore the often overlooked senior citizen experience with your brand. • Show Empathy for the Elderly -  Learn about the importance of designing experiences with compassion and empathy for aging populations. Start the Conversation: Is my organization actively engaging in design thinking? Are You Looking for Things We Referenced? Pizzability I Wrote the Book on User-Friendly Design. What I See Today Horrifies Me. by Don Norman in Fast Company magazine Why An Aging Population Means Healthcare Customer Experience Must Adapt by Dan Gingiss in Forbes Get more resources and the full show notes at http://ExperienceThisShow.com. See you next week!