Leigh Hopwood is CEO of the Call Centre Management Association - based in London, UK. Leigh recently published an article in a special report on the future of CX published by Intelligent Sourcing - the article was focused on the development of learning and training in CX. Mark Hillary called Leigh to talk more about learning in CX and how to create genuine career opportunities for people who work in customer service teams.  Are the opportunities for career development really out there? It now looks like it so listen to this episode for more information! https://library.myebook.com/PC/what-s-next-for-cx-special-report/4379/#page/12 https://www.linkedin.com/in/leighhopwood/ https://www.ccma.org.uk/ http://intelligentsourcing.net