Jeff Pappas is the EVP of Site Selection and Brokerage at ESRP, based in Dallas, Texas. Jeff has two decades experience helping companies select the best site for their business - including contact centers and BPO operations. In this episode Jeff talks about the process involved in deciding where to locate a contact center and what might change in the post-pandemic era. https://www.linkedin.com/in/jeffpappas/ https://esrp.com/