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    Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation

    Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation

    FromCX Files

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    Dr Julian Raabe - McKinsey & Co - Hyper-personalization, Transformation, and CX Innovation

    FromCX Files

    ratings:
    Length:
    20 minutes
    Released:
    Jul 13, 2020
    Format:
    Podcast episode

    Description

    Dr Julian Raabe is an expert partner at McKinsey & Co, based in Munich, Germany. He leads the McKinsey customer operations practice for Western Europe. In the podcast, Julian talks about recent McKinsey research in hyper-personalization, omnichannel, innovation, digital transformation, and the 'next normal' for BPO and contact centers. http://mckinsey.com www.linkedin.com/in/dr-julian-raabe
    Released:
    Jul 13, 2020
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.