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    Matt Sims - 4t4Consult - What is the 'new normal' after COVID-19

    Matt Sims - 4t4Consult - What is the 'new normal' after COVID-19

    FromCX Files

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    Matt Sims - 4t4Consult - What is the 'new normal' after COVID-19

    FromCX Files

    ratings:
    Length:
    23 minutes
    Released:
    Apr 8, 2020
    Format:
    Podcast episode

    Description

    Matt Sims is the founding director of 4t4Consult, based in the UK. Until last year he was the CEO of Teleperformance in the UK and South Africa. In this episode of the podcast Matt takes us on a journey from talking about the difficulties of an overnight pivot to a work from home strategy to the future new normal for the CX industry. https://4t4consult.co.uk/ https://www.linkedin.com/in/matthew-sims-7892542/
    Released:
    Apr 8, 2020
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.