30 min listen
The Driver, Dreamer, and Doer Strategy | Jarvis Harris
FromCX Conversations
ratings:
Length:
19 minutes
Released:
Nov 4, 2021
Format:
Podcast episode
Description
In today’s episode, we have Jarvis Harris, the Vice President of Global Customer Success at Visier, joining us. Visier is a cloud-based analytics application that delivers fast, clear people insight. With best-practices expertise built in, Visier asks the right questions and promptly identifies opportunities and risks within your organization so you can confidently take action. Jarvis tells us about the Driver, the Dreamer, and the Doer 3D model that helps them create the best experience and the most success.Jarvis’s background and what he does 3:22Driving the experience/3D model 4:30A different experience for each of them 7:00Process 11:28Systems 14:01“It’s about getting introduced before the deal is complete, getting that document filled out, and being prepared ahead of time, and you hit the ground running, but it’s essential that you know before. Don’t get assigned when you’re at 100% of their close, assign it before they’re closed because you want to get your ideas percolating early.” 10:32https://www.linkedin.com/in/jarvisharris/
Released:
Nov 4, 2021
Format:
Podcast episode
Titles in the series (100)
How to Move from a Product Strategy to a Customer-Obsessed Strategy | Erik Vogel: In this episode we talk with Digital Transformation Leader, Customer Experience Zealot, and Global Vice President at Hewlett Packard Enterprise, Erik Vogel. He gives us steps on how to deal with customers’ credit and how to protect yourselves from... by CX Conversations