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The Driver, Dreamer, and Doer Strategy | Jarvis Harris

The Driver, Dreamer, and Doer Strategy | Jarvis Harris

FromCX Conversations


The Driver, Dreamer, and Doer Strategy | Jarvis Harris

FromCX Conversations

ratings:
Length:
19 minutes
Released:
Nov 4, 2021
Format:
Podcast episode

Description

In today’s episode, we have Jarvis Harris, the Vice President of Global Customer Success at Visier, joining us. Visier is a cloud-based analytics application that delivers fast, clear people insight. With best-practices expertise built in, Visier asks the right questions and promptly identifies opportunities and risks within your organization so you can confidently take action. Jarvis tells us about the Driver, the Dreamer, and the Doer 3D model that helps them create the best experience and the most success.Jarvis’s background and what he does 3:22Driving the experience/3D model 4:30A different experience for each of them 7:00Process 11:28Systems 14:01“It’s about getting introduced before the deal is complete, getting that document filled out, and being prepared ahead of time, and you hit the ground running, but it’s essential that you know before. Don’t get assigned when you’re at 100% of their close, assign it before they’re closed because you want to get your ideas percolating early.” 10:32https://www.linkedin.com/in/jarvisharris/
Released:
Nov 4, 2021
Format:
Podcast episode

Titles in the series (100)

The Customer Service Secrets podcast is devoted to sharing highly coveted secrets from customer service, customer support and customer experience professionals across industries. The host of this podcast, Gabe Larsen, the VP of Growth at Kustomer, shares his own experiences in the customer service and customer experience space, while also drawing on the knowledge of experts and thought leaders who are making strides in their various fields. Gabe has spent the majority of his career gaining knowledge of customer experience and applying it at companies such as Accenture, Goldman Sachs, Gallup, InsideSales.com, and Kustomer. The goal of this podcast is to give the listener knowledge that they can apply directly to their own career, regardless of their job title, in each and every episode.