Joyce Durst is the co-founder and CEO of Growth Acceleration Partners (GAP), a leading nearshore software development company that partners with US-based clients to develop custom software applications. We break down what it takes to keep customers for life, how to run remote teams successfully, and ways diversity can be a company's secret weapon. 
 
Time Stamps
[00:50] Joyce's entrepreneurial journey
[04:21] Learning to be the CEO of a successful startup
[06:38] How Joyce and her team managed to generate a 40% yearly growth rate
[09:14] What it takes to keep your customers for life
[11:58] How to create alignment around your company "why"
[13:44] Breaking down GAP's company culture
[18:10] Diversity can be a company's secret weapon
[23:01] Creating a culture where everyone can be a leader
[26:12] Ways to become more effective at execution 
[29:00] Take care of your team, and they will take care of your customers
[31:40] Do's and don'ts of remote working
[35:00] Benefits of having in-person meetings as a remote company
[36:20] Parting thoughts 
 
Links and Resources
Steve and Greg Cleary's Book: Pinnacle: Five Principles that Take Your Business to the Top of the Mountain
Work with Steve - Stevepreda.com
Joyce's LinkedIn
Growthaccelerationpartners.com
Traction: Get a Grip on Your Business by Gino Wickman