This is episode 457. Read the complete transcription on the Sales Game Changers Podcast website. REBECCA'S TIP: "Embrace the new year. Don’t be rudderless, develop an account plan, action your plan, be adaptive, agile and flexible to the needs and demands of your customers as the environments are ever-changing." HANNAH KATE'S TIP: "Meet with all of your clients and prospects or as many as you can in the early part of the year and really listen to what their resolutions are, personal and professional. You’ll learn about their pain points, their goals, then what motivates them as people. Emotional intelligence is so important in sales so take this opportunity to meet with as many people as you can and really listen to what they have going on."