This is episode 217. Read the complete transcript on the Sales Game Changers Podcast website. MAJOR TIP TO EMERGING SALES LEADERS: "We're not here to just survive. If we can adapt to these changes, we can actually thrive during this time and we can help our customers do that." Fred Diamond: For today's webinar I'm very excited to have Tom Snyder. Tom is an internationally recognized speaker and sales expert, he is the managing partner of Funnel Clarity, he's a world-renowned speaker on sales training and sales consulting practices. His company, Funnel Clarity, has customers around the globe that they do sales training and sales consulting for. He's spoken a number of times at the Institute for Excellence in Sales, he's also been a key note speaker at our award event and he's also the author of two best-selling McGraw-Hill business books. Tom, it's great to have you on today's webinar, I'm really interested to hear what you're talking about, you're going to give us 6 things sales professionals should do to be successful and productive. Let's take it over.