35 min listen
The Formula for Great Customer Service, With Sham Aziz
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
The Formula for Great Customer Service, With Sham Aziz
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
33 minutes
Released:
Aug 16, 2022
Format:
Podcast episode
Description
Sham Aziz, Head of Customer Service at Selfridges, joined Adam and Valentina to talk about his formula for great customer service. We dive into the latest tech trends, customer personas and brand equity. Sham provides his honest opinion on artificial intelligence and channel shifting.
Connect with Sham - https://www.linkedin.com/in/shamasaziz/
Connect with Sham - https://www.linkedin.com/in/shamasaziz/
Released:
Aug 16, 2022
Format:
Podcast episode
Titles in the series (100)
An Introduction to AI in Customer Feedback (Part 1): Valentina, Greg and Chhavi Singh discuss various methodologies of collecting and analysing customer feedback data. We also speak about the current technological advancements creating actionable insights to improve your customer experience strategy. For m... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success