Join Irit Eizips in this enlightening episode of the CSM Practice Podcast as she delves into effective customer success methodologies with Elliot Ghnassia, Chief Customer Officer at Sociabble. Discover the secrets behind successful team expansion, upsell strategies, and churn reduction in a fast-paced corporate environment.Key Highlights:- Learn about Sociabble's impressive growth from 5 to 30 team members in just two years.- Elliot discusses the operational challenges encountered during scaling and how the team overcame them to maintain service quality.- Discover the innovative strategies implemented to improve team efficiency and customer relationships.This episode is a must-watch for professionals aiming to enhance their customer success strategies and team dynamics.ABOUT OUR GUESTElliot Ghnassia, with 13 years of experience in customer relations, currently serves as the Chief Customer Officer at Sociabble, a French BtoB SaaS company enhancing global workforce engagement. His diverse career began in sales and project management after an engineering degree, spanning industries from mechanical to oil & gas and nuclear before discovering a passion for SaaS and customer success seven years ago. This transition marked a significant pivot in his career, deeply entrenching him in the tech industry's customer success sector.? You may connect with Elliot via LinkedIn: click here.Watch the full video here: click here.◾️◽️◾️◽️◾️◽️◾️◽️ Additional Resources:? Watch: Scaling customer success: Critical mistakes to avoid for business growth!https://youtu.be/_g2zydOu1fk⏬ Download: 10 Traits of High Performing CS Teamshttps://www.csmpractice.com/customer-success-team-performance-infographic⏬ Download: Tips for Building a Winning Customer Success Teamhttps://www.csmpractice.com/customer-success-team-infographic/CS&BS Podcast - https://www.kristifaltorusso.com/csbs-customer-success-podcastThe Jasons Take On… Podcast - https://thejasonstakeon.com/◾️◽️◾️◽️◾️◽️◾️◽️ Whenever you’re ready, here are three ways to build, optimize, or scale your Customer Success practice:1. Enhance Your Customer Success Approach — Grab a free copy of our Customer Success templates and infographics to streamline your strategies. Click Here2. Join Our YouTube Community — Explore Customer Success insights and strategies with industry experts. Learn from professionals about optimizing partner relationships in the tech sector. Click Here 3. Build Your CS Strategy — If you're a startup executive eager to elevate your Customer Success strategies, our Mastermind program is designed for you. Collaborate with leading customer success professionals to gain the clarity and tools needed to effectively implement and enhance Customer Success in your organization. Click Here ◾️◽️◾️◽️◾️◽️◾️◽️ ? Visit our Website - CSM Practice? Sign up for our Newsletter