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Exploring the Customer-Centric Marketing Culture in Organizations with Siew Ting Foo

Exploring the Customer-Centric Marketing Culture in Organizations with Siew Ting Foo

FromMarketing Leadership Podcast: Strategies From Wise D2C & B2B Marketers


Exploring the Customer-Centric Marketing Culture in Organizations with Siew Ting Foo

FromMarketing Leadership Podcast: Strategies From Wise D2C & B2B Marketers

ratings:
Length:
37 minutes
Released:
Jan 30, 2024
Format:
Podcast episode

Description

Join Dots Oyebolu as he engages with Siew Ting Foo, Global Head of Brand and Insights at HP, in a dynamic discussion on customer-centric marketing and its impact on organizational culture.Siew Ting shares her extensive experience in multinational marketing and dives into the essence of end-to-end marketing strategies.Key Takeaways:(01:46) Siew Ting's extensive marketing background in consumer goods and her role at HP.(04:02) The fundamental concept of human-centric growth in business.(08:08) The art of crafting global brands with local relevance.(12:24) Balancing brand purpose with profit in challenging economic times.(18:01) The evolving role of CMOs in blending creativity and data for effective marketing.(22:13) Utilizing customer-centric culture to develop new brand categories.(29:05) Best practices for fostering a customer-centric culture within organizations.(33:59) Measuring marketing success through business metrics and employee engagement.Resources Mentioned:Siew Ting Foo -https://sg.linkedin.com/in/siewtingfooHP | LinkedIn -https://www.linkedin.com/company/hpHP | Website -https://www.hp.com/Insightful Links:https://www.mckinsey.com/capabilities/operations/our-insights/the-human-touch-at-the-center-of-customer-experience-excellencehttps://www.qualtrics.com/experience-management/customer/customer-centric/https://www.reforge.com/blog/customer-centric-culturehttps://www.coveo.com/blog/build-customer-centric-strategy/Thanks for listening to the Marketing Leadership podcast, brought to you by Dots Loves Marketing. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.#PodcastMarketing #PerformanceMarketing #BrandMarketing #MarketingStrategy #MarketingIntelligence #GTM #B2BMarketing  #D2CMarketing
Released:
Jan 30, 2024
Format:
Podcast episode

Titles in the series (52)

Join me as I soak up wisdom from CMOs, thought leaders, and marketing-loving business leaders worldwide. Together, we'll uncover the secrets of Brand Marketing and Performance Marketing Strategies, from organic and paid media campaigns to marketing intelligence for predictable business growth. Our scope covers the D2C and B2B world. So far, we've had Bryan Kramer, Howard Tiersky, Neal Schaffer, Robert Rose, Drew Neisser, Julian Juenemann, Rand Fishkin, Dana DiTomaso, Ardath Albee, David Bain, Andrew Davis, Pam Moore and Pam Didnier, Mark Mark Schaefer, and many other great marketing leaders. No marketing fluff here, guys - promise! Don't forget to "smash" that review button to help this content get to more marketers like yourself (you know, the algorithm).