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Why Customer Relations Is the New Public Relations with Shama Hyder

Why Customer Relations Is the New Public Relations with Shama Hyder

FromMarketing Leadership Podcast: Strategies From Wise D2C & B2B Marketers


Why Customer Relations Is the New Public Relations with Shama Hyder

FromMarketing Leadership Podcast: Strategies From Wise D2C & B2B Marketers

ratings:
Length:
39 minutes
Released:
Sep 21, 2023
Format:
Podcast episode

Description

Join Dots Oyebolu, Host of the Marketing Leadership podcast, as he talks with Shama Hyder, Founder and CEO of Zen Media. The two delve into the evolving landscape of digital marketing, discussing the nuances of branding and engagement in both the digital and physical realms.In a world overrun with metrics, Shama emphasizes the need to select meaningful indicators over merely measurable ones. With countless channels to monitor, not all metrics are created equal, and the essence of effective marketing lies in discerning what truly matters.In this episode, Shama unravels how Zen Media has revolutionized brands by tapping into the genuine message behind each marketing endeavor and highlights the dangers of a metrics-only approach.Key Takeaways:[11:02] The transformative nature of digital marketing emphasizes its ability to level the playing field and provide smaller businesses with a viable platform to compete against bigger corporations.[35:45] The significance of credibility in the digital space. What truly drives revenue in your business is repetition. The more they see your brand, the more they want to do business with you. [45:12] "Dark social" explained: Although coined in 2014, the concept is even more relevant today. Public consumption but private sharing is a significant aspect of how content spreads.[46:58] Re-defining virality: It's not about reaching everyone, but about meaningful engagement with the right audience.Resources Mentioned:Shama Hyder -https://www.linkedin.com/in/shamahyder/Zen Media | LinkedIn -https://www.linkedin.com/company/wearezenmedia/Zen Media | Website -https://zenmedia.com/snoozeornews.com -https://www.snoozeornews.com/Insightful Links:The Atlantic article on dark social -https://www.theatlantic.com/technology/archive/2012/10/dark-social-we-have-the-whole-history-of-the-web-wrong/263523/https://simplycontact.com/customer-service-and-public-relations/https://blog.hubspot.com/service/customer-relationshttps://www.agilitypr.com/pr-news/public-relations/5-ways-customer-experience-management-is-improved-with-public-relations/Thanks for listening to the Marketing Leadership podcast, brought to you by Dots Loves Marketing. If you enjoyed this episode, leave a review to help get the word out about the show. And be sure to subscribe so you never miss another insightful conversation.#PodcastSEO #PerformanceMarketing #PodcastAds #MarketingStrategy #MarketingIntelligence #PaidMedia
Released:
Sep 21, 2023
Format:
Podcast episode

Titles in the series (51)

Join me as I soak up wisdom from CMOs, thought leaders, and marketing-loving business leaders worldwide. Together, we'll uncover the secrets of Brand Marketing and Performance Marketing Strategies, from organic and paid media campaigns to marketing intelligence for predictable business growth. Our scope covers the D2C and B2B world. So far, we've had Bryan Kramer, Howard Tiersky, Neal Schaffer, Robert Rose, Drew Neisser, Julian Juenemann, Rand Fishkin, Dana DiTomaso, Ardath Albee, David Bain, Andrew Davis, Pam Moore and Pam Didnier, Mark Mark Schaefer, and many other great marketing leaders. No marketing fluff here, guys - promise! Don't forget to "smash" that review button to help this content get to more marketers like yourself (you know, the algorithm).