Terry Rybolt is the Chief Revenue Officer at LiveXchange Technologies. He is based in Boston. LiveXchange is a platform that allows companies to augment their existing customer service processes with a team of gig workers - a bench of GigCX. This talent can be called on daily or occasionally, as and when it is required. It works for companies that manage their CX internally and also if a BPO is managing the process. Terry recently published a new book - co-authored with Mark Hillary - on GigCX so Mark called him up to ask about the book and some of the trends in GigCX that Terry has been recently observing. Follow the link below for more information on the new book: https://www.amazon.com/GigCX-Benefits-Workforce-Brian-Pritchard/dp/B0CJB9WV7N/ https://www.livexchange.com/ https://www.linkedin.com/in/terry-rybolt-808361/