30 min listen
Ep. 181 - Don’t Fear the Feedback: Why Reviews Are Your Most Neglected Essential | Leah Silverlock, Trustpilot
Ep. 181 - Don’t Fear the Feedback: Why Reviews Are Your Most Neglected Essential | Leah Silverlock, Trustpilot
ratings:
Length:
45 minutes
Released:
Mar 21, 2022
Format:
Podcast episode
Description
Product reviews are 12x more trusted than product descriptions and sales copy. But lots of brands fear, undervalue or don’t actively invest in reviews. Trustpilot is on a mission to change that, all while improving their own brand trust on social. In this episode, we’re joined by its global head of social media and community, Leah Silverlock, to find out why it’s so important that businesses priorities reviews. We cover managing expectations, listening to different customer perspectives, and making the most of a bad reputation. Got a question or suggestion for Social Minds? Get in touch at social.minds@socialchain.com.
Released:
Mar 21, 2022
Format:
Podcast episode
Titles in the series (100)
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