How customer service agents speak and write to customers can make or break a brand’s reputation. When communication goes wrong, people stop buying from brands, write unpleasant reviews and give bad survey ratings.   Stacy Sherman brings you Leslie O'Flahavan, LinkedIn instructor and owner of eWrite, to help you understand what great communication looks like. And, what NOT to say that probably never crossed your mind, yet has significant impacts on customer experiences. You’ll also hear actionable tips about effective leadership and ways Gen Z and Gen X can collaborate better despite different communication styles for better results.   More details at DoingCXRight.com/podcasts