On today's episode of All in the Industry®, Shari Bayer's guest is Ben Leventhal, founder and CEO of Blackbird Labs, a next generation loyalty, membership and payments company, focused on enhancing direct connectivity between restaurants and their guests. Blackbird will be among the first web3 platforms purpose-built for the hospitality industry. Ben is the co-founder of Eater and Resy, two companies that have transformed the restaurant industry (Eater was acquired by Vox in 2013; Resy by American Express in 2019), and have fundamentally changed the relationship between restaurants and guests. Today's show also features Shari's PR tip to know when to fold 'em; Industry News Discussion on the wine bar concept; and Shari's Solo Dining experience at Major Food Group's Contessa in Miami's Design District.Photo Courtesy of Ben Leventhal.Listen at Heritage Radio Network; subscribe/rate/review our show at iTunes, Stitcher or Spotify. Follow us @allindustry. Thanks for being a part of All in the Industry®. Heritage Radio Network is a listener supported nonprofit podcast network. Support All in the Industry by becoming a member!All in the Industry is Powered by Simplecast.