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    Gary Slade - Teleperformance - A Look Ahead to CX In 2020

    Gary Slade - Teleperformance - A Look Ahead to CX In 2020

    FromCX Files

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    Gary Slade - Teleperformance - A Look Ahead to CX In 2020

    FromCX Files

    ratings:
    Length:
    18 minutes
    Released:
    Jan 3, 2020
    Format:
    Podcast episode

    Description

    Gary Slade is the UK and South Africa CEO of Teleperformance. In over 30 years working in CX he believes that this is the most exciting time to be in the industry. In the interview Gary talks about security, offshoring, content moderation, innovation, and work at home agents - it's a real look ahead to CX trends in 2020! https://www.teleperformance.com/ https://www.linkedin.com/in/garyslade1/
    Released:
    Jan 3, 2020
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.