21 min listen
How to Drive Customer Experiences in the Post-Covid World | Carrie Lemelin
FromCX Conversations
ratings:
Length:
18 minutes
Released:
Jan 28, 2021
Format:
Podcast episode
Description
Today the CEO and founder of Be ExtraOrdinary Incorporated and CX Transformation Executive Leader, Carrie S. Lemelin, is joining us. The best way to prepare for and help with problems your customers face is to listen to them. Just being human and being able to say sorry makes us seem more like people rather than robots, which will bode well with the customer.Carrie’s background 1:02What to be measuring 4:55Getting digital 14:20“Actually the biggest gift a customer can do for you is to complain. Your customers that have the loudest voices mean they’re the most angry and those are the customers that have the real good information so that you can actually make a turn-around.” 5:48https://www.linkedin.com/in/carolynlemelin
Released:
Jan 28, 2021
Format:
Podcast episode
Titles in the series (100)
The Power of Tiered Customer Service | Al Hopper at Nagurra Networks: In this episode of Customer Service Secrets, Al Hopper, principal consultant at Nagurra Networks, joins Gabe Larsen to talk about how businesses can benefit from working on a tiered customer service model. In this thorough conversation about how it... by CX Conversations