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The Impact of Conversational AI on CX & the Workforce Crisis, With Rob Carpenter
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
The Impact of Conversational AI on CX & the Workforce Crisis, With Rob Carpenter
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
29 minutes
Released:
Apr 11, 2022
Format:
Podcast episode
Description
The global workforce crisis is real and huge. Rob Carpenter, Founder & CEO of Valyant AI talks to Greg and Valentina about the capabilities of conversational AI and at the same time, he addresses its limitations - the inability to keep up with the creativity of human language.
Conversational AI is building a solid reputation for improving CX but also increasing concerns about its impact on the job market. Despite being the CEO of a company deploying the AI tool in the restaurant industry, Rob provides a realistic viewpoint on the (supposedly) dystopian future.
Check out Rob's profile - https://www.linkedin.com/in/rob-carpenter/
Conversational AI is building a solid reputation for improving CX but also increasing concerns about its impact on the job market. Despite being the CEO of a company deploying the AI tool in the restaurant industry, Rob provides a realistic viewpoint on the (supposedly) dystopian future.
Check out Rob's profile - https://www.linkedin.com/in/rob-carpenter/
Released:
Apr 11, 2022
Format:
Podcast episode
Titles in the series (100)
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