Senior Director - Product Strategy for Salesforce Industries, Brad Pruner talks about how telco carriers have been able to create a great end-user experience for their customers. With increased competition and the risk of new and bigger players entering the market, key players have resorted to omnichannel methods of engaging with their customers. Today, Brad talks about why a customer-centric approach is important and how it has benefitted telco carriers. Show NotesConnect With: Brad Pruner: Website // LinkedInThe Rev Gen Podcast: Email // LinkedIn // TwitterI Hear Everything: IHearEverything.com // LinkedIn // TwitterSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.