What do you do with a Bachelor's Degree in Chemistry? Go into Customer Success of course. Take a listen through an interesting journey as Sam was able to identify his real passion and make a career out of it.   You are not working for a corporation When do you know your customer crosses the line. People will do business with those they know, like, and trust. How to coach the customer to be "nice" Building trust between Sales and Customer Success It's not what you know, who you know, but who knows you.  You are more than a worker bee Learning to be responsible for a quota, upsell, cross-sell