Randy has helped build a team that includes 75 individuals in the customer success arena. Lots of different roles and responsibilities.  What you will learn: What it takes to be a Customer Success rep in 2020 What to look for in hiring customer success people who have revenue targets How to better navigate and manage conflict between customer success, sales, and product ----- To listen to more episodes from the Surf & Sales Podcast, use the following links to subscribe in your favorite podcast player: Apple Podcasts Spotify Google Podcasts ----- Are you tired of going to sales conferences in the same old cities, in huge hotels full of thousands of vendors selling you when you’d rather be honing your own skills, building real relationships, and investing in personal and professional growth? We are too, so we changed the game with Surf & Sales 2020 in Playa Grande, Costa Rica. If you're looking for deeper learning, meaningful relationships, and an experience that will transform you and your career or business, head on over to Surf & Sales Playa Grande 2020 to learn more.