Paul provides a three-step process to conduct a thorough year-end review with your best customers. Show Notes Get your year-end review scheduled, not to sell something, but to make sure your customer is capturing all the value that you promised. Prepare for the meeting by gathering concrete examples of how your solution has positively impacted the customer. Involve multiple decision-makers in this year-end review. Ask for your customer’s feedback and opportunities for you to improve. Did you enjoy the podcast? Go to Apple Podcasts to rate/review the podcast: https://podcasts.apple.com/us/podcast/the-q-and-a-sales-podcast/id1485103513. Click “Listen” then the “ratings and reviews” button. Visit www.ToughTimer.com to get started on the 30-Day Tough-Timer Challenge! Order your copy of Selling Through Tough Times from Amazon or Barnes & Noble! Click here to purchase the latest edition of Value-Added Selling! Interested in our public seminar offerings? Click here to learn more. *** Thank you for tuning in. Our show is updated weekly with the questions you ask. So, please go to the home page to ask the question that you want answered. Thank you to our production team at The Creative Impostor Studios. Be sure to follow our show in your favorite podcast app and share this episode with a colleague or friend. And most importantly...make it a big day.