Paul offers suggestions to help bridge the divide between sales and operations to serve customers better. Show Notes As an organization, from the shop floor to the top floor, follow this bedrock philosophy: “Do more of that which adds value and less of that which adds little or no value.”  Conduct a “field day” with your counterpart in operations. You need to understand what he or she deals with day to day. What can you do to make operations’ lives easier? Remember, the more good you give, the more you get. And most importantly, the customer experience will be that much better for it. The more closely you connect your operations team to the customer, the more likely they are to go above and beyond to serve that customer better. Did you enjoy the podcast? Go to Apple Podcasts to rate/review the podcast: https://podcasts.apple.com/us/podcast/the-q-and-a-sales-podcast/id1485103513. Click “Listen” then the “ratings and reviews” button. Visit www.ToughTimer.com to get started on the 30-Day Tough-Timer Challenge! Order your copy of Selling Through Tough Times from Amazon or Barnes & Noble! Click here to purchase the latest edition of Value-Added Selling! Interested in our public seminar offerings? Click here to learn more. *** Thank you for tuning in. Our show is updated weekly with the questions you ask. So, please go to the home page to ask the question that you want answered. Thank you to our production team at The Creative Impostor Studios. Be sure to follow our show in your favorite podcast app and share this episode with a colleague or friend. And most importantly...make it a big day.