49 min listen
Episode 26: Hospitality with Peter Esmond and Graceanne Jordan
Episode 26: Hospitality with Peter Esmond and Graceanne Jordan
ratings:
Length:
49 minutes
Released:
Jul 2, 2014
Format:
Podcast episode
Description
This week’s guests on All in the Industry with Shari Bayer are Graceanne Jordan, Director of Operations at Craft Restaurants and Peter Esmond proprietor of Set for Service, an open platform customer relationship management system for the hospitality business. Tune in and get some great insights into what it means to provide hospitality to guests at restaurants. Learn how technology (like Set for Service) is making it easier for restaurants to cater to their guests and hear how the industry has evolved over the years. From online reservations to special requests, no stone is left unturned in this conversation on service, hospitality and the customer experience at restaurants! Today’s program was brought to you by Heritage Foods USA.
“What’s beautiful about restaurants is that there’s always a human connection [in the experience] and there always will be. The beauty of a restaurant is that you’re with and around people.” [19:00]
–Peter Esmond on All in the Industry
“Having a reservation system online is great because it’s a wider audience.” [21:00]
–Graceanne Jordan on All in the Indusry
“What’s beautiful about restaurants is that there’s always a human connection [in the experience] and there always will be. The beauty of a restaurant is that you’re with and around people.” [19:00]
–Peter Esmond on All in the Industry
“Having a reservation system online is great because it’s a wider audience.” [21:00]
–Graceanne Jordan on All in the Indusry
Released:
Jul 2, 2014
Format:
Podcast episode
Titles in the series (100)
Episode 6: Andrew Rigie: This week on All In The Industry, Shari interviews Andrew Rigie. Andrew was practically born into the hospitality industry, working at his family bakery since he was a child. Since 2012 he has been the Executive Director of the New York City Hospitality Alliance, the premier organization representing all facets of this diverse industry: restaurants, bars, lounges, destination hotels and major industry suppliers. In addition to his executive duties, he serves on multiple committees relating to hospitality, he is a vocal industry advocate and recognized commentator for local, national and international media inquiries relating to New York Citys hospitality industry. Later in 2012, City and State listed Rigie on their 40 Under 40 list of Rising Stars New York Citys Next Generation of Political Leaders. This program has been sponsored by Hearst Ranch. Todays music provided by The California Honeydrops. Image from Business Insider [To open a restaurant] you really h by All in the Industry ®️