Vaughan Dugan has been an entrepreneur since his elementary school days cutting lawns in Newport, RI. By the 90's he was a millionaire with his business Stellar Concepts & Design Inc. In 2006, Vaughan entered the world of Food and Beverage with his first concept Pizza Fusion. The brand was a trailblazer in the food industry and set the standard for environmentally-friendly restaurants. After Pizza Fusion, he began working with Rodney mayo and Scott Freilich, two of the most well-known name in south Florida restaurant sense-- and longtime friends from Dugan's college years. Together, they created Kapow Noodle Bar, part of the Subculture Restaurant Group    Show notes… Calls to ACTION!!! Join GroundZero Hospitality Bootcamp use promotional code "DONTSTOP" for 50% off  Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Difficult roads often lead to beautiful destinations." In today's episode with Vaughan Dugan we will discuss: Becoming an entrepreneur at a young age Surrounding yourself with great people No bad business with good people Business as relationships Partnerships Opening a restaurant with zero experience Sustainable operations Mentors Struggles with investors Increasing efficiency in your business Transparency with staff and customers Reaction to COVID-19 Integrity Social media Diversification Consultants Restaurant tech Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in.   Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? "My team. My partners." What is your biggest weakness? Patience. Trusting the process. What's one question you ask or thing you look for during an interview? Service vs. hospitality What's a current challenge? How are you dealing with it? "Spreading myself too thin. I can't say no." Share one code of conduct or behavior you teach your team. Respect for one anther which translates to treating the guests with respect. What is one uncommon standard of service you teach your staff? Storytelling. Asking the guest to tell what we can do better. What's one book we must read to become a better person or restaurant owner?  Setting the Table by Danny Meyer Pour Your Heart Into It by Howard Shultz GET THIS BOOK FOR FREE AT AUDIBLE.COM  What's one thing you feel restaurateurs don't know well enough or do often enough? Communicate with your staff Name one service you've hired. Wheelhouse Branding What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? Harri Toast POS If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with y