Danielle Rosse was just 22 and recently widowed when she first opened Oceans 234 in 2001. In 2013 She purchased the restaurant to become the sole owner of the establishment and in 2015 she underwent a massive $1.8-million-dollar renovation on the property elevating the guest experience. In addition to Oceans 234 in 2007, Rosse launch The Whale Raw Bar, A neighborhood New England Raw bar in Parkland. After six years of successful business ownership she sold in 2013. Grounds Zero Bootcamp a guided online Bootcamp dedicated to helping restaurants rebuilding their  business. Check out episode 437 with David Scott Peters about menu engineering as mentioned in today's episode. Check out Tripleseat Sales and Event Manaent Software as mentioned in today's episode! We interviewed the Founder of Tripleseat. Check out that episode here. Show notes… Calls to ACTION!!! Click Here to save half off on your GroundZero: Virtual Hospitality Bootcamp Enter promotional code "dontstop" for 50% off!  Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "A goal without a plan is just a wish." In today's episode with Danielle Rosse we will discuss: Mentors Budgeting Labor costs Recipe costs Relinquishing control of aspects of your business The 2008 recession Preparing to sell your business Inventory best practices Toast POS and why she uses it Hand-held tablet ordering and how to integrate it into you restaurant COVID-19 reactions and plans; transitioned into a grocery store We must stay relevant, especially during COVID-19 Ground Zero Bootcamp; what is it? Today's sponsor: Restaurant365 is a cloud-based, all-in-one, restaurant-specific accounting and back-office platform that seamlessly integrates with POS systems, payroll providers, food and beverage vendors. It generates accurate real-time reporting and analysis in user-friendly dashboards, facilitating immediate, data-driven decision making. Restaurant365 eliminates manual, error-prone processes and is designed to help restaurant businesses grow with functionality that helps optimize labor costs, reduce food costs and increase revenue. Toast - A POS built for restaurants by restaurant people Adapt fast with Toast's cloud-based restaurant POS system that updates to evolve your POS along with changing industry trends and guest expectations. Toast is built exclusively for restaurants of all shapes and sizes, with over 2/3 of our employees having restaurant experience to serve you better. Online Ordering - Let guests easily order directly from your restaurant for pickup or contactless delivery to keep revenue flowing during these uncertain times. Toast Delivery Services Dispatch local drivers through an on-demand network to keep your community fed and revenue coming in.   Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? "Sense of responsibility" What is your biggest weakness? "My people skills" What's one question you ask or thing you look for during an interview? "Sense of responsibility" What's a current challenge? How are you dealing with it? "Being open with down revenue" Share one code of conduct or behavior you teach your team. "Everything matters" What is one uncommon standard of service you teach your staff? Empathy What's one book we must read to become a better person or restaurant owner? The Culture Solution by Matthew Kelly Restaurant Prosperity Formula by David Scott Peters GET THIS BOOK FOR FREE AT AUDIBLE.COM  What's one thing you feel restaurateurs don't know well enough or do often enough? Budgeting Name one service you've hired. The Largo Group - accounting What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? Seven Rooms - Restaurant Reservation Systems Bevinco (now Sculpture Hosp