48 min listen
139: Talking Tuesday | 5 A's for Effectively Addressing Mistakes.
139: Talking Tuesday | 5 A's for Effectively Addressing Mistakes.
ratings:
Length:
17 minutes
Released:
May 12, 2015
Format:
Podcast episode
Description
Like last week, this week's Talking Tuesday is discussing Danny Meyer's Setting the Table: The Transforming Power of Hospitality in Business. In his book he shares "5 A's for effectively addressing mistakes." If used, these 5 A's can help you convert unsatisfied guest into raving fans. Look, we all know that its a matter of time before someone makes a mistake; it happens. Mistakes make us human, its how we handle these mistakes, that that will define what type of human we are. When faced with mistakes, do not admit defeat and settle for an unhappy guest; choose to recognize a mistakes as an opportunity to take action and show the world how freaking awesome your restaurant is. If you arm yourself with the knowledge that failure isn't when you make a mistake, but instead, its when you fail to capitalize on the opportunities that come with the mistakes you made, you and your team, will become truly unstoppable.
Released:
May 12, 2015
Format:
Podcast episode
Titles in the series (100)
149: Chef Franco Carubia | Have Passion, Dedication, and Drive To Be Better: In this episode Chef Franco share how important Passion, Dedication, and the drive to always be better helped him achieve success. Chef Carubia developed an appreciation for inspired cuisine at a young age. Raised in England with Italian heritage,... by Restaurant Unstoppable with Eric Cacciatore