Join the RUNetwork and get 30-DAYS FREE on me! Get control over your cash flow with The Profit First Money Management System COURSE. Originating from Ocean County, NJ, today's guest is Rob Giuliani, a graduate of Rutgers University, a veteran, entrepreneur, restaurateur, surfer, and the co-founder & CEO of Playa Bowls, which just opened its 99th location. Show notes… Calls to ACTION!!! Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Anyone can give up. It's the easiest thing in the world to do. But to hold it together when everyone else would understand if you fell apart? That's true strength." In today's episode with Rob Giuliani we will discuss: Giving up is easy Partnerships Taking the leap Early entrepreneurial leanings Being calculated Entrepreneurs are risk-takers An aversion to borrowing money Franchising Giving up a six figure salary to sell açaí bowls The fear of failing makes you stronger Pop ups Collaborations are key Unrealistic expectations for opening a new space Marketing Lead by example Third-party delivery COVID-19 adaptations Able and willing to communicate with your team Today's sponsor: PlateIQ- the leading AP automation platform in the hospitality industry. Since 2014, Plate IQ has been saving time and money for companies like Cava, Tender Greens, and more. Just upload your invoices into Plate IQ and our proprietary technology will code each line item to your chart of accounts — automatically. For Bill Pay, virtual cards, and end-to-end invoice automation, head to plateiq.com. 7shifts is a modern labor management platform, designed by restaurateurs, for restaurateurs. Effectively labor management is more important than ever to ensure profitability and restaurant success. Trusted by over 400,000 restaurant professionals, 7shifts gives you the tools you need to streamline labor operations, communicate with your team, and retain your talent. Best of all 7shifts integrates with the POS and Payroll systems you already use and trust (like Toast!) turning labor into a competitive advantage for your business. Restaurant Unstoppable members get 3 months, absolutely free. 99designs is the global creative platform that makes it easy for designers and clients to work together remotely - no matter what your budget. From logos and brand identity, to menu and packaging, 99designs has helped more than tens of thousands restaurant owners build their brands. 99designs will match you with the right professional for your project from their curated community of talented creatives, and stay with you every step of the way so you love the outcome. Head to https://99designs.com/unstoppable to learn more or get $20 off your first design contest!   Knowledge bombs Which "it factor" habit, trait, or characteristic you believe most contributes to your success? Passion What is your biggest weakness? Kindness What's one question you ask or thing you look for during an interview? Passion What's a current challenge? How are you dealing with it? COVID-19 Share one code of conduct or behavior you teach your team. Loyalty What is one uncommon standard of service you teach your staff? Customer service. Go above and beyond. Walk the bag around the corner and give it to the customer, as an example. What's one thing you feel restaurateurs don't know well enough or do often enough? Customer service Name one service you've hired. Book keeping/Accounting What's one piece of technology you've adopted within your restaurant walls and how has it influenced operations? TapMango - Customer Loyalty & Online Ordering If you got the news that you'd be leaving this world tomorrow and all memories of you, your work, and your restaurants would be lost with your departure with the exception of 3 pieces of wisdom you could leave behind for the good of humanity, what would they be?