With excitement allow me to introduce today's guest, the Founder of RestaurantRockstars.com, Roger Beaudoin. Roger is a 27-year veteran Restaurateur and Founder/ President of Restaurant Rockstars. He is an expert at Staff Training, Operating Systems and Maximizing Restaurant fProfit. Roger is a 2 X Author, Personal Restaurant Coach, Creator of the Restaurant Rockstars Academy, Sales Stars Staff Training, and Co-Creator of the SRV Training APP. Roger is also host of the weekly Restaurant Rockstars Podcast. You can reach him at roger@restaurantrockstars.com Check out episode 371 with Jack O'Sullivan as mentioned in today's episode. Check out episode 413 with Roger Beaudoin as mentioned in today's episode! Check out episode 226 with Roger Beaudoin as mentioned in today's episode! Check out episode 213 with Roger Beaudoin & David Long as mentioned in today's episode! Check out episode 123 with Roger Beaudoin as mentioned in today's episode! Check out Restaurant Strong by Peter LeSar as recommended in today's episode. Today’s feature affiliate: Bentobox. In need of a restaurant website? Click this link to find out why so many of my guests use Bentobox! Show notes… Calls to ACTION!!! Join Restaurant Unstoppable Network and get your first 30 days on me!  Connect with my past guest and a community of superfans. Subscribe to the Restaurant Unstoppable YouTube Channel Join the private Unstoppable Facebook Group Join the email list! (Scroll Down to get the Vendor List!) Favorite success quote or mantra: "Success is about the journey, not the destination." In this episode with Roger Beaudoin we will discuss: Pre-meal meetings are essential Training all staff on all positions, both BOH and FOH Educate, entertain, and inform your guests Why did Roger create Sales Stars? Tracking marketing Internal marketing Constant reinvention Core values and culture You need to leverage technology for the best training and guest experience Today's sponsor: This episode is brought to  you by Plate IQ, your Accounts Payable Automation and Expense Management solution. PateIQ works with 20,000 restaurants across the country. Plate IQ uses OCR "Optical Character Recognition" and Deep Machine Learning to eliminate manual data entry from the AP process. Automate the full life cycle of your invoices from General Ledger coding to bill payment via PlateIQ’s VendorPay network. With PlateIQ’s VendorPay you can seamless flow from invoice upload to paying your bills. You can earn cashback on invoices from over 180,000 vendors. With Plate IQ Vender Pay, you can see what is due when. Schedule payment by check/ACH/or Plate IQ Card. Lastly, VendorPay is also FOR Vendors. Keeping your vendors happy will give you leverage in negotiating your terms. Vendors participating in Plate IQ’s VendorPay network LOVE it because it shortens Day Sales Outstanding by 25% - AKA: Vendors get paid 25% faster. To learn more head to plateIQ.com/unstoppable to get at least 25% off implementation. Fluctuating food prices. Staffing challenges- Now more than ever you need to control costs to remain profitable. MarginEdge is a restaurant management software that lets you see your food and labor costs in real time. By automating your invoice processing and totally digitizing your back office, MarginEdge saves your team hours on paperwork and gives you instant insights to manage your prime costs. Try MarginEdge free for 30 days. No contract. No setup fee. Learn more at marginedge.com/unstoppable   Diageo Bar Academy equips bartenders, servers, managers, and hospitality professionals with the insights, stories, and tools to be better - raising the bar on industry standards. Diageo Bar Academy reaches a diverse audience, with backgrounds and skill levels of all ranges- providing them with skills, knowledge, and the techniques they need to improve their personal and professional lives. Contact info: RestaurantRockstars.com srvnow.com Thanks for listening! Thanks so much for joining today! Have