“You're doing yourself, your company, and your employees a disservice if you aren't doing more to know them better and find out what keeps them awake at night.”Lonnie Scarborough has been in the banking industry for over 31 years. His role today, Chief Dream Manager and Talent Development Officer at Origin Bank, is by far his most fulfilling.In this episode, Kate Volman talks with Lonnie shares employee stories to illuatrate Origin Bank’s Dream Manager program. As a champion of the program, Lonnie starts by challenging the company to see employees as whole people so they feel comfortable talking about their lives in an unbiased and confidential environment. and Lonnie’s business leaders positioning from seeing employees as a whole person and allowing them to talk about their lives in an unbiased, confidential environment. Listen in to how Lonnie’s approach has lead to the creation of an award-winning workplace environment.In this episode, you’ll learn:How caring for your employees improves your customer experience, bottom line, and ratingsWhy providing employees with Dream Manager, financial coaching, health and wellness coaching, and other resources creates an optimal employee experienceThe role trust and vulnerability plays in building a strong bond with employeesThings to Listen for:[01:11] Getting intentional about culture[03:28] Origin Bank’s Dream Manager Program[06:23] The importance of trust and confidentiality[08:40] Dream Manager metrics and how it helps the bottom line[14:20] Increasing employee engagement through the program[24:22] Becoming an award-winning workplace environment[26:19] Final thoughts from Lonnie[28:11] Final thoughts from KateResources:Floyd Coaching - https://www.floydconsulting.com/The Dream Manager Program - https://www.thedreammanager.com/The Culture Assessment - https://www.floydconsulting.com/cultureMatthew Kelly’s Books - https://www.floydconsulting.com/booksFloyd Coaching’s Blog - https://www.floydconsulting.com/blogConnect with the Guest:LinkedIn Lonnie Scarborough - https://www.linkedin.com/in/lonniethedreammanager/LinkedIn Origin Bank - https://www.linkedin.com/company/origin-bank/Connect with the Host & Floyd Coaching:Kate Volman’s LinkedIn - https://www.linkedin.com/in/katevolman/Floyd Coaching on LinkedIn - https://www.linkedin.com/company/floyd-consulting/Floyd Consulting on Facebook -