“The end game of any review process is to ensure your staff are continuing to grow and develop and to make sure everyone understands the expectations.”Melissa Preisler and Kristen Humphreys are Co-Founders and Partners at Vita Finance Services. As a company, they are dedicated to providing peace and financial predictability to business owners.Melissa, Kristen, and their staff crafted that mission statement as a part of their efforts to define and refine their internal culture. In the process of doing so, they realized that the more they grew, the harder it was to make performance expectations clear. They needed a scaleable, repeatable framework.In this episode, Melissa and Kristen share the impact implementing a scorecard system has had on the growth and development of their people and their business. Listen in to learn how creating a structure and cadence for direct feedback encourages employees to be self-aware and take ownership of their advancement and performance.In this episode, you’ll learn:How to use scorecards to facilitate employee growth and developmentThe importance of tailoring conversations to the psychology of individualsHow creating a framework for feedback lays the foundation for increased self-awareness and ownershipThings to Listen for:[02:11] Experiences that set Kristen and Melissa up for entrepreneurial success[07:01] Avoiding ‘shiny object syndrome’[10:50] Creating a scalable framework for clear expectations[16:08] Simple but effective scorecards[18:22] How structure fosters self-awareness and ownership[27:17] Why you should never stop evolving your processes[31:36] Skills every leader should work on[34:14] Final thoughts from KateResources:Floyd CoachingThe Culture AssessmentMatthew Kelly’s BooksFloyd Coaching’s BlogVita Finance websiteConnect with the Guests:Melissa Preisler’s LinkedInKristen Humphreys’ LinkedInConnect with the Host & Floyd Coaching:Kate Volman’s LinkedInFloyd Coaching on LinkedInFloyd Consulting on FacebookFloyd Consulting on TwitterFloyd Consulting on YouTube