Barry Matthews is the CEO of Open Assembly. He is based just outside Oxford, in the UK.  Open Assembly co-creates the future of work with organizations, platforms, and people by providing content, community, and strategic advising services. They glean key insights from Harvard Business School faculty and researchers and the Laboratory for Innovation Sciences at Harvard (LISH), to inform and inspire new ways of working using open strategies. In this interview, Barry talks about the future of work and how trends such as GigCX may be changing the way that CX and customer service processes are designed in future. https://www.linkedin.com/in/barry-matthews-2a51a32/ https://open-assembly.com/