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    Nic Marshall - Res-Q - Reacting Quickly To The COVID-19 Pandemic

    Nic Marshall - Res-Q - Reacting Quickly To The COVID-19 Pandemic

    FromCX Files

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    Nic Marshall - Res-Q - Reacting Quickly To The COVID-19 Pandemic

    FromCX Files

    ratings:
    Length:
    7 minutes
    Released:
    Apr 7, 2020
    Format:
    Podcast episode

    Description

    Nic Marshall is the CEO of Res-Q, based in Hull in the UK. Res-Q is an owner-operated contact centre company with around 1,100 agents over two sites in the UK. In this episode of CX Files, Nic talks about Res-Q reacted to the crisis and where he sees the new normal in future. www.resqcs.co.uk https://www.linkedin.com/in/nic-marshall-67072111/
    Released:
    Apr 7, 2020
    Format:
    Podcast episode

    Titles in the series (100)

    CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.