22 min listen
How Can Traditional Banks Compete With Digital Challengers? With Bruno Pešec
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
How Can Traditional Banks Compete With Digital Challengers? With Bruno Pešec
FromCX Insider - Customer experience leaders sharing insights and ideas for customer service success
ratings:
Length:
32 minutes
Released:
Jan 10, 2022
Format:
Podcast episode
Description
This is not an easy question. Greg and Valentina interviewed Bruno Pešec, a business consultant, and compared the most significant obstructions traditional banks face on the journey of digitalization. Bruno talks in detail about the common causes for digital dropouts, the emphasis on psychological safety, and why traditional banks have lower customer satisfaction than their digital rivals.
Check out Bruno’s website https://www.pesec.no/
Check out Bruno’s website https://www.pesec.no/
Released:
Jan 10, 2022
Format:
Podcast episode
Titles in the series (100)
How to Achieve Customer Experience Excellence in 7 Steps, With Crystal D’Cunha: Crystal D'Cunha, award-winning customer experience leadership coach, Chief Experience Officer at The Inside View, Inc., mother, role model. In this episode, Crystal walks Valentina through her 7-step leadership training program, which recently won the go... by CX Insider - Customer experience leaders sharing insights and ideas for customer service success