I am going to start to answer the awesome  questions I am getting in the Advice from a Call Center Geek! SMS Texting community as Community Q/A mini-podcasts.  I want this to be a huge benefit of joining our texting community (to join text "podcast" 814.247.0366 to get signed up).In this Mini-Pod, I give my thoughts on some best practices when you have voice and chat agents and channels to staff.  Should you keep them separate or should you cross train and integrate all the reps with all the channels?Text me: 814.247.0366Follow me: @tlaird_expiviaJoin our Facebook Call Center Community: www.facebook.com/callcentergeekConnect on LinkedIn: linkedin.com/in/tlairdexpivia/Watch us: Advice from a Call Center Geek Youtube Channel