There has been a lot of buzz lately around CDP, CLV, and for some reason adding more acronyms to our industry that already has more than NASA! Back in August I had the pleasure of sitting down with Steve Apicella, Chief Executive Officer of Strategic DX - Your Dealer Experience, and we covered many topics, including Customer Lifetime Value (CLV). Considering the current landscape, it seemed a good time to return to this episode!How many of our businesses provide seamless customer experiences throughout the entire buying process? How many of us are truly connected to our customers throughout their entire digital lifecycle? Is one and done what we're after, or are we interested in repeat and referral traffic? As Steve put it, "Connect the Disconnected" applies to not just our industry, but to CLV, CDP, and however else you want to label it!Think about your current business culture and process. Are you do the followingConnecting the DisconnectedFocusing on Customer JourneyEmbracing the CustomerInspire A Lifetime CustomerChampioning Customer LoyaltyAlways thinking “Great…what now?”Connect with Steve Apicella: https://qrco.de/bdG9QxLet BZ Consultants Inspect What Should Be Expected?️ https://qrco.de/bcqqFoApple?️https://apple.co/3U4KvGASpotify ? https://spoti.fi/3DNNgFIYoutube ▶️ https://bit.ly/3PoZyK7Follow, subscribe, rate, and never miss a Facts Not Feelings Show!#FactsNotFeelings #MovingAutomotiveForward #ConnectTheDisconnected  #CustomerLoyalty #CLV #CustomerLifetimeValue #CDP #FactsNotFeelingsFriday #SteveApicella #StrategicDX #YDE #YourDealerExperience #ConnectedRetail #CustomerJourney #InspireLifetimeCustomer #BeKind #CustomerExperience #Consultant #Podcast #Automotive #CarConsultant #AutomotiveConsultant #CartTalk #CarDealership #WomenInAutomotive #WomenInBusiness #AutomotiveMarketing #BZConsultants #BZConsultantsGroup