26 min listen
92. The Power of Deliberate Calm To Maximize Customer Service Performance with Jacqui Brassey
92. The Power of Deliberate Calm To Maximize Customer Service Performance with Jacqui Brassey
ratings:
Length:
33 minutes
Released:
Jun 25, 2023
Format:
Podcast episode
Description
Do you want to improve your CX leadership skills and create a calm work environment? Host Stacy Sherman interviews Jacqui Brassey, author of "Deliberate Calm" and practitioner from McKinsey Health, to share valuable research about the importance of employee well-being, psychological safety in the workplace, and the link between employee engagement and business performance. They discuss the dual awareness approach, emotion regulation techniques for customer service, and the adaptability paradox. You'll also gain insights into the importance of self-compassion in leadership and how to get executive buy-in for investing in employee well-being to create a positive work culture that attracts and retains talent. More at
Released:
Jun 25, 2023
Format:
Podcast episode
Titles in the series (100)
10. Communicating and Delivering Real Value Featuring Bob Burg: In business, your primary focus must be the value you provide to customers. Value is what makes people trade their money for a service or a product. My guest, Bob Burg, Hall of Fame Keynote Speaker and Bestselling Coauthor of “The Go-Giver"... by Doing Customer Experience Right with Stacy Sherman