13 min listen
Colson Hillier - Alorica - Building CX Resilience And Innovation
FromCX Files
ratings:
Length:
30 minutes
Released:
Jun 30, 2022
Format:
Podcast episode
Description
Colson Hillier is the CMO of Alorica. He is based in New Jersey in the US. Mark called Colson for this interview because the most recent Gartner Magic Quadrant mentioned several examples of post-pandemic innovation and resilience being adopted by Alorica - such as virtual contact centers, GigCX, and permanently embracing WFH... in the conversation Colson talks about balancing resilience, innovation, and what Alorica learned from these unsual past two years. https://www.alorica.com/ https://www.linkedin.com/in/colsonhillier/
Released:
Jun 30, 2022
Format:
Podcast episode
Titles in the series (100)
Wendy Shlensky - HGS - CXOutsourcers and BPO in 2019: Wendy Shlensky is the Global Head of PR and AR at Hinduja Global Services (HGS), based in New York. Wendy was a speaker at the recent CXOutsourcers event in Windsor, UK, so I called to catch up on her conference takeaways and views on the future for... by CX Files